We have the right contact person and solution for every problem
Customer service is one of the most important elements for us, which is why the interdisciplinary UpNano team is ready to assist with any of your requests.
Customer satisfaction and efficient operation
Sharing know-how to make new customers experts
Every customer is unique and so are our printing systems
On-site or remote advice and support
You can rely on us: we personally deal with any concerns you may have
Questions about the print materials? Need support in creating a print job? Interested in the training and upgrade opportunities? You will be contacted by the person in charge immediately!
As an international company with headquarters in Vienna, Austria and a branch office in Boston, USA we work together with selected distributors with extensive knowledge in the field of high-resolution 3D printing all around the world.
Maintenance
Customer satisfaction and an efficient operation are fundamental to UpNano
For expensive high-tech devices, it is always advisable to conclude a service contract, starting with the commissioning of NanoOne. The service contract not only covers the maintenance costs but also extends the warranty of the printing system to up to five years.
Workshops
Sharing know-how to make new customers experts in high-resolution 3D printing
In addition to the general user training included with the purchase of any UpNano printing system, the company also offers advanced training courses. Customer-specific questions or applications can also be covered during these training sessions.
Upgrades
Every customer is unique and so are our printing systems
The NanoOne printing system in its standard configuration is fully equipped and allows an immediate start. In addition, the system can be equipped with (software) modules or supplementary packages at the time of ordering or anytime thereafter and can thus be adapted to customer requirements.
Support
The UpNano team provides its customers with on-site or remote advice and support
A team of technicians, software developers, material experts, application specialists and biologists certainly have the right expertise to answer any question. All inquiries will be processed within two working days.
A global network
for global support
Austria
UpNano GmbH
Modecenterstrasse 22/D36
1030 Vienna, Austria
Phone: +43 1 8901652
www.upnano.com
Israel
3D Solutions
Katom St 8, Misgav
2017500, Israel
Phone: +972 73-727-2464
www.3dsolutions.co.il
India
Trokut Solutions Pvt Ltd
Pride 16 Business Park, 1st Floor, 104–105
Road No 16Z
Thane West 400604, India
Phone: +91 022 4012 4404
www.trokutsolutions.com
Singapore
Polaris Science Pte Ltd
18 Kaki Bukit Road 3
04-10 Entrepreneur Business Centre
Singapore 415978, Singapore
Phone: +65 9671 8338
www.polarisscience.com.sg
Australia
AXT PTY Ltd
Units 1-2 / 3 Vuko Place, Warriewood NSW, 2102 Australia
Phone: +61 2 9450 1359
USA
UpNano, Inc.
Cambridge MA 02142
One Broadway, 14th floor
Phone: +1 336 782 2885
erika.bechtold@upnano.com
Spain
Lasing S.A.
Calle de Julian Camarillo 26
28037 Madrid, Spain
Phone: +34 913 775 006
www.lasing.com