We have the right contact person and solution for every problem
Customer service is one of the most important elements for us, which is why the interdisciplinary UpNano team is ready to assist with any of your requests.
Customer satisfaction and efficient operation
Sharing know-how to make new customers experts
Every customer is unique and so are our printing systems
On-site or remote advice and support
You can rely on us: we personally deal with any concerns you may have
Questions about the print materials? Need support in creating a print job? Interested in the training and upgrade opportunities? You will be contacted by the person in charge immediately!
As an international company with headquarters in Vienna, Austria and a branch office in Boston, USA we work together with selected distributors with extensive knowledge in the field of high-resolution 3D printing all around the world.
Maintenance
Customer satisfaction and an efficient operation are fundamental to UpNano
For expensive high-tech devices, it is always advisable to conclude a service contract, starting with the commissioning of NanoOne. The service contract not only covers the maintenance costs but also extends the warranty of the printing system to up to five years.
Workshops
Sharing know-how to make new customers experts in high-resolution 3D printing
In addition to the general user training included with the purchase of any UpNano printing system, the company also offers advanced training courses. Customer-specific questions or applications can also be covered during these training sessions.
Upgrades
Every customer is unique and so are our printing systems
The NanoOne printing system in its standard configuration is fully equipped and allows an immediate start. In addition, the system can be equipped with (software) modules or supplementary packages at the time of ordering or anytime thereafter and can thus be adapted to customer requirements.
Support
The UpNano team provides its customers with on-site or remote advice and support
A team of technicians, software developers, material experts, application specialists and biologists certainly have the right expertise to answer any question. All inquiries will be processed within two working days.
A global network
for global support
Austria
UpNano GmbH
Modecenterstrasse 22/D36
1030 Vienna, Austria
Phone: +43 1 8901652
www.upnano.com
Israel
3D Solutions
Katom St 8, Misgav
2017500, Israel
Phone: +972 73-727-2464
www.3dsolutions.co.il
China
Breuck3D Manufacturing Co Ltd.
Qingdao Baoshuiqu Shanghailu 20-2-111
266555 VR, China
Phone: +86 532 86959089
www.breuck3d.com
Japan
Opto Science, Inc.
Naitocho Bldg., 1, Naitocho,
Shinjuku-Ku, Tokyo 160-0014, Japan
Phone: +81 3 3356 1064
www.optoscience.com
Australia
AXT PTY Ltd
Units 1-2 / 3 Vuko Place, Warriewood NSW, 2102 Australia
Phone: +61 2 9450 1359
USA
UpNano, Inc.
Cambridge MA 02142
One Broadway, 14th floor
Phone: +1 336 782 2885
erika.bechtold@upnano.com