We have the right contact person and solution for every problem

Customer service is one of the most important elements for us, which is why the interdisciplinary UpNano team is ready to assist with any of your requests.

Customer satisfaction and efficient operation

Sharing know-how to make new customers experts

Every customer is unique and so are our printing systems

On-site or remote advice and support

You can rely on us: we personally deal with any concerns you may have

Questions about the print materials? Need support in creating a print job? Interested in the training and upgrade opportunities? You will be contacted by the person in charge immediately!

As an international company with headquarters in Vienna, Austria and a branch office in San Francisco, USA we work together with selected distributors with extensive knowledge in the field of high-resolution 3D printing all around the world.

Maintenance

Customer satisfaction and an efficient operation are fundamental to UpNano

For expensive high-tech devices, it is always advisable to conclude a service contract, starting with the commissioning of NanoOne. The service contract not only covers the maintenance costs but also extends the warranty of the printing system to up to five years.

Workshops

Sharing know-how to make new customers experts in high-resolution 3D printing

In addition to the general user training included with the purchase of any UpNano printing system, the company also offers advanced training courses. Customer-specific questions or applications can also be covered during these training sessions.

Upgrades

Every customer is unique and so are our printing systems

The NanoOne printing system in its standard configuration is fully equipped and allows an immediate start. In addition, the system can be equipped with (software) modules or supplementary packages at the time of ordering or anytime thereafter and can thus be adapted to customer requirements.

Support

The UpNano team provides its customers with on-site or remote advice and support

A team of technicians, software developers, material experts, application specialists and biologists certainly have the right expertise to answer any question. All inquiries will be processed within two working days.

A global network
for global support

Infographic: world map with UpNano's representative offices indicated in the USA, Austria, Israel, China and Japan